Refund policy

Shop Policies

Processing Time: Each item is handmade with love. Please allow 1-4 business days for your order to be prepared and shipped.
Shipping Times: International shipping usually takes 2–3 weeks depending on the destination and customs clearance.
Tracking: Once your order is shipped, a tracking number will be sent to your email.
Liability: Please note that Milesbead is not responsible for any lost, stolen, or damaged packages once they have been handed over to the postal service. We are also not responsible for any delays caused by the carrier or customs.
Customs & Taxes: Buyers are responsible for any customs and import taxes that may apply.

Final Sale: All sales are FINAL. Due to the handmade nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed or shipped.
Address Errors: Please double-check your shipping address before checkout. We cannot issue refunds or replacements for items sent to an incorrect address provided by the buyer.
Damages: If your item arrives significantly damaged due to a manufacturing defect, please contact us at milesbead@gmail.com within 48 hours of delivery with photos of the damage. We will handle these cases individually.

Cancellations are only accepted within 2 hours of purchase. Once we have started preparing your handmade items or the shipping label has been created, we can no longer cancel the order.

As these are handmade items, slight variations in color, shape, and bead placement may occur. These are not defects but signs of a unique, handcrafted piece.
Safety Warning: Our products contain small parts and are not toys. Please keep them away from small children and pets to avoid choking hazards.